Refund Policy

Our Commitment

HappyClinic is built for Indian physiotherapy clinics. We offer a generous free trial so you can fully evaluate the platform before committing to a paid plan. We stand behind our product and want every clinic to have a positive experience.

30-Day Free Trial

Every new clinic gets a 30-day free trial with a valid coupon code — no credit card required. This gives you full access to all features, including patient management, course booking, recovery analytics, and PDF clinical reports, before you pay anything.

We strongly encourage you to use the trial period thoroughly to evaluate whether HappyClinic fits your clinic's workflow.

Refund Eligibility

To be eligible for a refund:

• Your refund request must be submitted within 7 days of the payment date
• The request must be for your first payment on that subscription — not renewals
• Your account must not have been terminated for a Terms of Service violation

After 7 days, subscription fees are non-refundable. You will retain access to the platform until the end of your current billing period.

How to Request a Refund

Email us at yuktaiconnect@gmail.com or WhatsApp +91-9356638661 with your registered clinic email and the reason for your refund request. We will review and process eligible refunds within 5–7 business days via Razorpay back to your original payment method.

Cancellation

You can cancel your subscription at any time by contacting us. Upon cancellation:

• You retain full access to the platform until the end of your current billing period
• No further charges will be made after cancellation
• Your clinic data is retained for 60 days after account closure to allow export, then permanently deleted

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests made after 7 days of the payment date
• Subscription renewal charges — only the first payment of a new subscription is eligible
• Accounts terminated due to a violation of our Terms of Service, including unauthorized use, reverse engineering, or sharing access across multiple clinics
• Accounts where the free trial was fully utilized before subscribing

Contact Us

Have questions about refunds or cancellations? We're here to help.